g188 Privacy Policy

g188 operates the online gaming platform accessible at g188.win, providing sports betting, online casino games, slots, crash games, and associated services to registered users. For the purposes of this Privacy Policy, g188 acts as the data controller — meaning we determine the purposes and means by which your personal data is processed.

This Policy applies to all data subjects who interact with the g188 platform, including registered account holders, visitors to g188.win who do not have an account, and any individual whose personal data is submitted to g188 as part of an account registration, payment transaction, or support interaction.

g188 collects personal data in the following categories:

g188 collects personal data directly from you (when you register, deposit, or contact support), automatically through platform interaction (cookies and session logs), and in certain cases from third-party identity verification services when KYC checks are conducted.

g188 processes your personal data for the following specific purposes:

• Account management: Creating and maintaining your g188 account, authenticating your identity at login, and managing account settings and preferences.
• Service delivery: Processing your bets and casino game sessions, applying winnings to your account balance, and delivering the platform's core functionality.
• Payment processing: Facilitating deposits via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, IBFT, and USDT; processing withdrawals to your nominated payment method; and maintaining accurate transaction records in PKR.
• Identity verification and KYC: Verifying your identity and age to comply with applicable anti-money laundering obligations and to confirm that you meet the 18+ eligibility requirement.
• Fraud prevention and security: Detecting and preventing fraudulent account activity, identifying suspicious login attempts, and protecting the integrity of the platform.
• Responsible gaming: Monitoring your account activity to identify signs of problem gambling, applying deposit and loss limits you have set, and enforcing self-exclusion where requested.
• Customer support: Responding to your queries, resolving complaints, and improving the quality of the support experience.
• Platform improvement: Analysing anonymised usage data to understand how players use the platform and to improve product features and performance.
• Legal compliance: Retaining records as required by applicable law, responding to lawful requests from regulatory or law enforcement authorities.

g188 processes your personal data under the following legal grounds:

• Contractual necessity: Processing required to deliver the services you have requested by registering and using the g188 platform — account management, payment processing, game delivery.
• Legal obligation: Processing required to comply with applicable anti-money laundering, age verification, and financial record-keeping obligations.
• Legitimate interests: Processing conducted for fraud prevention, platform security, responsible gaming monitoring, and general platform analytics — where these interests do not override your fundamental rights.
• Consent: Where you have specifically consented to receiving promotional communications from g188. You may withdraw consent to marketing communications at any time by contacting support.

g188 does not sell your personal data. We share personal data with third parties only in the following circumstances and only to the minimum extent necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and IBFT — to facilitate deposits and withdrawals. Each payment processor operates under its own privacy policy and is independently responsible for the data it processes.
• Game providers: Where technically necessary, game session data is transmitted to the relevant certified game provider to deliver the game experience. Game providers do not receive personally identifiable registration data unless specifically required for the game type.
• Identity verification services: Where KYC checks are conducted, identity document data is shared with third-party verification providers under data processing agreements.
• Legal and regulatory authorities: g188 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or a lawful order.
• Infrastructure providers: Hosting, security, and platform infrastructure providers who process data on g188's behalf under appropriate data processing agreements.

g188 takes particular care with financial personal data given the nature of our platform. The following practices govern how payment information is handled:

• g188 does not store full JazzCash or Easypaisa account credentials on its own servers. Payment authentication is handled via the respective payment provider's secure API.
• Bank account numbers and IBFT references are stored in an encrypted format and are used solely for the purpose of processing withdrawal requests back to your verified account.
• All PKR transaction records — deposits, withdrawals, and wager history — are retained for a minimum of five years to comply with financial record-keeping requirements.
• USDT wallet addresses used for USDT deposits are stored for KYC and anti-money laundering audit purposes.

g188 uses cookies and similar tracking technologies on the g188.win platform. Cookies are small data files stored on your device that help the platform function correctly and allow g188 to understand how the platform is used.

The categories of cookies used by g188 are as follows:

• Strictly necessary cookies: Required for the platform to operate. These include session cookies that maintain your login state and security tokens. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences, such as language settings, preferred payment method display, and responsible gaming reminder settings.
• Analytics cookies: Collect anonymised data about how pages are used — which features are accessed, average session length, and navigation paths. This data is used to improve platform performance.

You can control cookies through your browser settings. Disabling strictly necessary cookies will affect the usability of the g188 platform, including the ability to remain logged in during a session.

g188 retains personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations, whichever is longer.

On expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with g188's data destruction procedures.

g188 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure:

• All data transmitted between your device and g188 servers is encrypted using TLS 1.3.
• Passwords are stored as salted cryptographic hashes and are never stored or transmitted in plain text.
• Personal data at rest is encrypted using AES-256.
• Access to personal data is restricted on a strict need-to-know basis. Staff access is logged and audited.
• Two-factor authentication (SMS OTP) is implemented on g188 accounts and on internal administrative systems.
• Platform infrastructure undergoes regular security assessments and vulnerability testing.

Notwithstanding these measures, no system is entirely immune to security incidents. In the event of a data breach that is likely to result in a risk to your rights and freedoms, g188 will notify affected users in accordance with applicable obligations.

Subject to applicable law, you have the following rights in respect of your personal data held by g188:

• Right of access: Request a copy of the personal data g188 holds about you.
• Right to rectification: Request correction of inaccurate personal data. Note: corrections to account registration data require identity verification.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to g188's legal retention obligations — financial and KYC records cannot be deleted early.
• Right to restriction: Request that g188 restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: Request your personal data in a structured, commonly used, machine-readable format.
• Right to object: Object to processing based on g188's legitimate interests, including direct marketing communications.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect lawfulness of prior processing.

To exercise any of the above rights, please contact the g188 support team via live chat at g188.win. Requests will be acknowledged within 5 business days and fulfilled within 30 days unless the request is complex or numerous.

The g188 platform is strictly for adults aged 18 and over. g188 does not knowingly collect personal data from individuals under the age of 18. If g188 becomes aware that personal data has been collected from a minor, the account will be closed immediately, the associated balance will be returned net of any bonuses, and all personal data will be deleted.

If you believe a minor has created a g188 account, please contact support immediately via live chat at g188.win.

g188 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. Material changes will be communicated to registered users via an in-platform notice or SMS to the registered mobile number at least 7 days before the updated policy takes effect.

The "Last updated" date at the top of this Policy indicates when it was most recently revised. Continued use of the g188 platform after the effective date of a revised Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you should close your account prior to the effective date.

For any questions about this Privacy Policy, to exercise your data rights, or to raise a data-related concern, please contact the g188 data team through the following channel:

// The email address above is displayed as plain text only. For the fastest response, please use the live chat function available on the g188 platform.